LGBT National
Online Peer-Support CHAT
There can be times when using the phone to find support might not feel safe or comfortable.
Because of that we provide a space online that is anonymous and confidential where you can connect with a trained LGBTQ peer support volunteer to have a conversation about many different issues and concerns including, but not limited to, coming out issues, gender and/or sexuality identities, relationship concerns, bullying, workplace issues, HIV/AIDS anxiety, safer sex information, suicide, and much more. Along with peer support, listening and affirmation, our volunteers are supplied with the largest LGBTQ resource database in the US (www.LGBTNEARME.ORG) for those who are seeking additional support and ways to connect with their local community. Calls can be taken from the United States and Canada, while online chats are available from anywhere in the world. As long as the chatter has access to the internet and are able to have a conversation in English. |
CHAT HOURS: Monday thru Friday from 1 pm - 9 pm, pacific time (Monday - Friday from 4 pm to midnight, eastern time) Saturday from 9 am to 2 pm, pacific time (Saturday from noon to 5 pm, eastern time) Please note that is a volunteer-run service for focused one-on-one peer support. We unfortunately do not have the resources for casual chatting, and this is not a substitute for ongoing professional counseling. |
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CLICK ABOVE TO BEGIN CHAT
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What to expect when on an online chat
We provide a safe space while on chat.
Because of the nature of chats, they can run longer than phone calls.
Our calls are anonymous and confidential. We don’t know who you are and we don’t talk to others about your call.
There are no recordings made of your conversation.
If you would like us to do a resource search for local support, we will ask you for your zip code or postal code. If from another country outside the US or Canada, we may ask for country and/or city. Our resources outside the US and Canada are limited, but we'll do our best to find local support options.
We’re hear to listen and provide you respect you deserve. Regardless of your race, religion, gender, sexual orientation, immigration status, body type, age, mental or physical ability, or personal life journey.
You have the right to end the chat whenever you choose to. Sometimes our conversations become very serious and a chatter needs a break or needs to let the emotions they are feeling sink in. That’s ok. This is part of your time, and if it’s time for you to end the chat, end the chat. You will not be judged, we’re very glad you chatted for the amount of time we did get to speak with you.
We won’t call other suicide hotlines, the police, authorities, 911 or rescue services on your behalf. We have made a promise that our chatters have a confidential and anonymous space. While we will not make those calls for you, we will do our best to provide you with the phone numbers to call for yourself. (The exception is on a credible threat to a third party)
If you attempt to start a chat during open hours and can’t get through, that means that all of our volunteers are currently talking with other people. In those times, we hope that you are able to try back in a few minutes. Should you not be able to get through, you are always welcome to write to us at HELP@LGBThotline.org and our email volunteers will try to reply back in a timely manner.
Because of the nature of chats, they can run longer than phone calls.
Our calls are anonymous and confidential. We don’t know who you are and we don’t talk to others about your call.
There are no recordings made of your conversation.
If you would like us to do a resource search for local support, we will ask you for your zip code or postal code. If from another country outside the US or Canada, we may ask for country and/or city. Our resources outside the US and Canada are limited, but we'll do our best to find local support options.
We’re hear to listen and provide you respect you deserve. Regardless of your race, religion, gender, sexual orientation, immigration status, body type, age, mental or physical ability, or personal life journey.
You have the right to end the chat whenever you choose to. Sometimes our conversations become very serious and a chatter needs a break or needs to let the emotions they are feeling sink in. That’s ok. This is part of your time, and if it’s time for you to end the chat, end the chat. You will not be judged, we’re very glad you chatted for the amount of time we did get to speak with you.
We won’t call other suicide hotlines, the police, authorities, 911 or rescue services on your behalf. We have made a promise that our chatters have a confidential and anonymous space. While we will not make those calls for you, we will do our best to provide you with the phone numbers to call for yourself. (The exception is on a credible threat to a third party)
If you attempt to start a chat during open hours and can’t get through, that means that all of our volunteers are currently talking with other people. In those times, we hope that you are able to try back in a few minutes. Should you not be able to get through, you are always welcome to write to us at HELP@LGBThotline.org and our email volunteers will try to reply back in a timely manner.
PLEASE NOTE THAT IF YOU ARE USING A MOBILE DEVICE OR WI-FI AND HAVE AN UNSTABLE INTERNET CONNECTION,
IT MAY CAUSE YOUR CHAT SESSION TO DISCONNECT.
IF THAT SHOULD HAPPEN, PLEASE WAIT A FEW MINUTES AND THEN START A NEW CHAT.
IT MAY CAUSE YOUR CHAT SESSION TO DISCONNECT.
IF THAT SHOULD HAPPEN, PLEASE WAIT A FEW MINUTES AND THEN START A NEW CHAT.